Conflict management is one of the greatest skills a leader can have. Many people are experiencing past triggers that directly affect their work experience. In times where societal pressures are impacting our businesses and each of our employees, emotions run high.
For instance, recently, we had a conversation with a team member of one of our clients who grew up in a war-torn region in the world.
They grew up not trusting authority, thinking there was constant corruption, and not knowing whom to trust, even amongst peers.
These thoughts impacted their ability to collaborate with team members, have authentic discussions with their manager, and even take leadership of their projects.
These thoughts weren’t because they didn’t know what to do but because their past experiences impacted their present mindset and belief system.
In this case, the manager needs to understand what this team member needs to feel safe within the organization and how to address collaboration and other team members with more trust.
Trust is hard to build; however, it is possible through transparency, honesty, authenticity, and a touch of vulnerability.
What is your approach to conflicts in your workplace?
Always feel free to take Veza Global Inclusion Self Assessment Quiz to measure where your organization is on the Equity, Diversity and Inclusion maturity model.